Self Storage FAQ

Access & Facility Hours

What is the difference between office hours and gate access hours? Office hours are when our team is available to assist you with rentals, payments, and questions. Assistance may be provided in person or remotely depending on staffing. Gate access hours are the times tenants can enter the property using their assigned gate code. Office Hours: Mon, Tue, Thu & Fri: 9:00 AM – 4:00 PM Sat: 9:00 AM – 2:00 PM Closed: Wednesday, Sunday & Holidays Gate Access Hours: Daily: 6:00 AM – 9:00 PM What hours can I access my storage unit? Tenants have access to their storage units daily from 6:00 AM to 9:00 PM using their assigned gate code.

Storage Units

What is a hallway unit? Hallway units are located inside a building and accessed through wide, well-lit interior hallways. These units are ideal for boxes and household items. All units are ground level and feature 8-foot ceilings. What is a drive-up unit? A drive-up unit is a ground-level storage unit located outside that allows you to pull your vehicle directly to the unit for loading and unloading. What sizes are available and how do I decide what size? We offer sizes ranging from 5×5 to 12×25. View our size guide or contact our office for assistance. What happens if I need a larger unit after move-in? We can help transfer you to a larger unit if available. The original unit must be emptied and the lease will be updated.

Payments

How can I pay for my unit? You can enroll in AutoPay, pay online through our tenant portal, or pay in person during office hours. We accept cash, checks, and major credit cards. Do you accept credit cards? Yes. We accept Visa, MasterCard, Discover, and American Express. Can I pay my account online? Yes. You can make secure payments through our online tenant portal.

Policies & Requirements

Do I need insurance for my stored items?
Insurance is required. You may provide proof of coverage or enroll in our optional protection plan.

What do I need to bring to rent a unit?
A valid government-issued photo ID such as a driver’s license, passport, state ID, or military ID.

Do I need to do anything when I move out?
A 2 week written notice is required. The unit must be emptied, cleaned, and the lock removed.

What can I NOT store in my unit?
Flammable materials, hazardous chemicals, explosives, perishable food, live animals, and other restricted items are not allowed.

Security & Access

What do I do if I lose my key or forget my access code? Contact the office and provide valid ID. Our team will assist you securely. Can anyone access the property? Access is controlled by a unique gate code assigned to each tenant. Authorized users must be approved by the facility.

Supplies & Services

Can I buy boxes and moving supplies? Yes. We offer boxes, tape, bubble wrap, and other packing supplies for purchase. Do you have moving carts available? Yes. We provide utility dollies, appliance dollies, and furniture dollies for tenant use. How do I reserve a U-Haul truck? You can reserve a U-Haul truck online or call 303-289-2044

Testimonials

Storage Solutions Loved by Many

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I’ve been a customer at Central Park Storage for several years now and always have been completely satisfied with my storage unit, and the ease of access to it.

Chad Client

Jeannette was super helpful throughout the entire process. She patiently showed me three different storage unit sizes until we found the perfect fit. She was kind, knowledgeable, and made the whole experience smooth and stress-free. Her help really made a difference -

Claudia Client

I've used several self-storage facilities, but this one stands out. The facility is always clean and well-maintained, and the staff is incredibly helpful and friendly. The pricing is fair, and the units are conveniently located -

Scott Client

I had an unexpected unplanned move which exacerbated all the inherent emotions of moving & being overwhelmed by the very facts of the matter . By the time I had to place a good amount of my things in storage I was completely physically, mentally, spiritually & temporarily financially exhausted . I would highly recommend -

Cecelia Client

The rental specialist handled multiple customers as an absolute pro, set expectations for everyone, kept everyone in the loop, and gave personalized tips and told us what to expect from the app going forward. Uhaul/Central Park Self Storage, I'm not kidding, either clone this woman or promote her into a teaching role. –

Tom Client

Easy setup and not too expensive for the size of the unit. Would recommend to anyone trying to find a storage unit for a couple months. Jeanette made sure the process was very streamlined. -

Kevin Client